ZyggCare

ZyggCare is full service, worry-free piece-of-mind coverage for your ebike. It’s offered free for the first 3 months with the purchase of a new ebike from Zygg, and available as an add-on after this period and with some pre-owned ebikes from Zygg.

What’s Included:

  • Warranty Repairs: Labour & parts are covered.

  • 1st tune-up: come back to us after you’ve ridden a little (50km+) and we’ll tighten things up

  • Annual Tune-up: One ‘annual’ tune up per year; shift adjustments, brakes, minor wheel truing are included.

  • Regular wear items: Replacement of parts that sustain wear and tear (ex. brake pads, tires, chains)

  • Home service: Pickup/delivery available in Zygg operational zones (eg Toronto & Vancouver areas)

  • Flat tire repair: New tube, tire, labour

What’s Not Included:

  • Theft or vandalism: please lock your ebike securely

  • Accidents: please ride safely, and consider a lawyer if you are involved in a crash

  • Rough riding: damage of clearly abusive riding

  • Neglect: please get your ebike serviced as needed (eg 1,000km) and don’t leave it exposed to the elements

  • Lost items: keys, charger, batteries etc.. are billed at normal replacement cost

What does it cost?

  • $35/month or $300/year (up to 250km per month or 3,000km per year)

  • 15¢ per kilometre if you travel over your per month/year limit (billed at time of next service)

Do I have to buy ZyggCare?

  • It’s optional: Without Zyggcare, you are free to have you ebike maintained at Zygg via our regular shop service prices, or any other ebike shop. New ebikes are still coverage under the manufactures warranty for parts, and Zygg will replace these parts free of charge for one year from purchase of a New ebike. (Preowned ebikes come with their own specific warranty and/or guarantees.)

Please note:

  • Continuous coverage required: Zyggcare must be maintained continuously (ie 12 months per year) to guarantee service. If your coverage has lapsed, you will need to bring your ebike to Zygg and have it evaluated at your expense to determine eligibility to resume ZyggCare

  • Odometer / controller tampering: Do not attempt to reset or otherwise alter the ebike controller. If you have problems please contact Zygg for assistance. Evidence of tampering will void your ZyggCare.